Return & Refund Policy
At ringeldew, your satisfaction is important to us.
If something is not quite right with your order, our team is here to help and make the process as smooth as possible.
1. Return Eligibility & Timeframe
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return:
• The item must be unused and in the same condition as received
• All original packaging and tags must be included
• Proof of purchase, such as your order confirmation or receipt, is required
2. How to Start a Return
To initiate a return, please contact us at:
If your return request is approved:
• We will provide a return shipping label
• You will receive instructions on how and where to send your item
Important:
Items sent back without prior authorization will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives:
• Damaged
• Defective
• Incorrect
Please contact us immediately at:
Our team will review the issue and work with you to resolve it as quickly as possible.
4. Exceptions / Non-Returnable Items
The following items are not eligible for return:
• Custom or personalized products
• Personal care or hygiene items
• Hazardous materials, flammable liquids, or gases
• Original shipping fees paid at checkout
We also do not accept returns for:
• Sale or clearance items
• Gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
5. Exchanges
We do not offer direct exchanges.
If you would like a different item:
• Request and complete a return once approved
• Place a new order separately
This helps ensure faster processing and delivery.
6. European Union – 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.
Returned items must:
• Be unused and in original condition
• Include original packaging and tags
• Be accompanied by proof of purchase
7. Refunds
Once we receive and inspect your return:
• We will notify you whether your refund is approved or rejected
• If approved, your refund will be issued to your original payment method within 10 business days
Please note:
Banks and credit card providers may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
8. Refused Shipments & Dispute Resolution
If you wish to cancel an order or request a refund, please contact us at:
before initiating a chargeback.
Starting a chargeback before contacting us may significantly delay the resolution process.
We are committed to resolving legitimate issues directly and efficiently.
9. Late or Missing Refunds
If you have not received your refund yet:
• Check your bank account again
• Contact your credit card company
• Contact your bank
If you have completed these steps and still have not received your refund, please contact us at:
10. Return Address
A return shipping label provided by us is required before sending any items.
Return Address:
KINSON INTERNATIONAL INDUSTRIAL LIMITED
156-157 CONNAUGHT RD CENTRAL 4/F HONG KONG & MACAU BLDG
Central, Hong Kong Island, Hong Kong
Thank you for choosing ringeldew —
where thoughtful pet essentials support everyday comfort, care, and companionship.